Terms of Sale
Our Venetian and Industrial Collections are made in and imported from Italy for your order. These items cannot be cancelled after 48 hours, or returned for any reason (except defect).
Our TL Collection and Outdoor lanterns are all made-to-order and cannot be cancelled after 48 hours, or returned for any reason (except defect).
Tower Lighting is not responsible for incorrect ordering due to quantity, dimensions, light output, color, and finish of fixtures. The customer is ultimately responsible for reviewing the details of their order for all fixtures selected.
Receipt of payment confirms customer's approval of order as is.
Cancellation must be approved and may be accepted within 24 hours of original order, with a 2% cancellation fee.
All orders are subject to freight charges. We will do everything possible to ensure the quickest delivery of your merchandise. Tower Lighting cannot guarantee delivery dates. Delivery schedules are subject to change at any time due to unforeseen circumstances which include fluctuations in inventory, delays in clearing customs, manufacturing schedules, and weather-related issues.
Tower Lighting is not responsible for arranging delivery dates, time of delivery, as well as labor for the purpose of unloading freight. If any address or contact information received is inaccurate, Tower Lighting is not responsible for charges incurred for re-routing freight, storage of freight, or return of freight. Any special circumstances for delivery (i.e. gated community, truck size limitations, vacation dates, etc.) must be communicated with Tower Lighting at time of order.
Please check all your boxes as soon as you receive them. If boxes appear damaged, immediately inspect merchandise and refuse delivery if damage is evident. Document with pictures. Tower Lighting cannot be responsible for any missing or damaged goods if we are not notified within 24 hours from time received.
Damage of any kind must be reported within 3 days of receipt. Customer bears full responsibility for any damage not reported within this 3 day period.
We recommend hiring a qualified electrician to install your lighting fixtures. All fixtures should be tested/inspected prior to installation. Tower Lighting is not responsible for any damage or defects due to faulty installation. Tower Lighting is not responsible for electrician fees due to defects.
Tower Lighting is a distributor of national brand and private label products. All items carry a 1 year manufacturer's warranty against defects. Manufacturer's warranty does not apply to damages resulting from accident, alteration, tampering, or misuse.
Outdoor finishes are subject to aging/changing due to environmental impact and weather exposure. The original finish integrity is not guaranteed by Tower Lighting, as these effects are beyond our control. Steel parts are not guaranteed against rusting.
Hand Blown Glass Warning:
Due to the particular characteristics in the art of artisan glass, pieces blown and or finished by hand may present air bubbles and/or light streaks or discoloration. These aspects are typical of the high quality of hand blown glass. They should not be considered as defect in the workmanship. Glass sizing may have variations due to the individuality of the hand-blown glass craft, and Tower Lighting cannot guarantee exact sizing.
Returns: PLEASE PAY CLOSE ATTENTION TO THE FOLLOWING ITEMS:
- Made-to-order and Custom items are not returnable (see Special Orders above).
- Any return must first be approved by Tower Lighting. STORE CREDIT ONLY will be issued.
- All freight and re-stocking charges of up to 50% of List Price are the responsibility of the customer.
- Return of approved items will only be accepted within the first 30 days of receipt of goods. All returns must be in original condition with original carton and packaging. If the item is not in original condition with all original packing, it will not be accepted.
- Items that have been installed are not returnable.
- We will issue store credit once a return has been inspected and is determined to be valid.
Some European and/or Custom fixtures may not include electrical certification labeling. We recommend checking your local electrical code for UL/ETL requirements. Please call to inquire when necessary.